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2.4 Based on 13 reviews
  • Customers like
    • Great service and reachedge software 1
    • Nice website 1
    • Sales people dress nice 1
  • Customers don't like
    • Being lied to 5
    • Being misled 4
    • Poor performance of work 2
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With Official Company Response

We had ReachLocal call, stating that they had talked to us in January about our website being non-compliant and that we needed to call them back to resolve the issue. First of all, non-compliant with what? We are following all rules as required by the State (i.e. license numbers with advertising, etc.). Secondly, we have never talked to ReachLocal. We aren't sure why they would attempt to start a business relationship with a lie, which is... Read more

Was this review helpful? 2 0

Where do I begin with the issues! I needed a new company web site, so after talking with several other companies I decided to go with RL, at a $1700 monthly commitment on my part. We started with web design of our new company pages, I wrote ALL text and sent .wd files over to Robbie Brito at Reach to then send to his outsourced developer. Now, I am a great Mover, but not a copy/text technical writer, but when I got the finished product back... Read more

Was this review helpful? 3 0

Resolved With Official Company Response 100% FULL

I was running a very successful PPC campaign for an urgent care customer. ReachLocal promised to bring in more business, expand their web presence through their superior technology. It has been a complete disaster. Calls went way down, visits to the urgent care went way down. I gave them access to my Google Adwords account so they could improve the campaign and see the keywords that worked. They never took a look. We were locked into a 12... Read more

Was this review helpful? 7 1

ReachLocal delivers fantastic service. I have attended Free Digital Marketing Events at Google's head office with the ReachLocal Team in Toronto. Very knowleagable about Digital Marketing and delivers what they promise. Excellent customer service and quality leads. I do my search campaign with ReachLocal and I also use their tracking software called reachedge. I really like the software as it gives me complete visibility on where my leads are... Read more

Was this review helpful? 1 13

With Official Company Response

My campaign with ReachLocal has started from Sep 02, 2015 and have paid for two cycles till date. As the campaign is supposed to bring me more business and increase the traffic and the phone ringing but unfortunately your campaign did not add any revenue to my business in last 35 days. Here is the full story : I used to run my own campaign with Google directly and was getting over 10 corporate clients every month which add revenue to my... Read more

Was this review helpful? 9 0

where shall I start....well after spending hours talking with Ashley Brown, in Ottawa Ontario, Canada, I thought I would give reach Local a try, after giving them my money and trying to reach Brown, my emails were totally ignored for a week while she was on holidays, no automatic out of office reply, nothing..when she finally got to my emails and replied to me, no apologies, nothing...and all the things she said she and Reach Local would do for... Read more

Was this review helpful? 12 1

I used to work there are they only care about targets and making money off clients, not providing customer solutions. I couldn't get out quick enough. They are only a reseller of Google adwords and have not propriety products of their own. When they dont hit googles revenue targets where they get a rebate, they are an unprofitable company. Thats why they chase the target instead of the customer solution all the time. I was getting managed out... Read more

Was this review helpful? 14 3

hot air and bottomless promises. all the reps make the same assurances which go nowhere. I even had the sales director and MD in the UK based Reach Office so called working on my complaints. Rest assured sir we will call you back following an investigation into this. nothing. cancelled all payments to them and am contemplating legal action to get all my money back..... avoid these people like the plague. The reach Edge campaign is no better than... Read more

Was this review helpful? 13 2

Reachlocal is about to be brought to account for there deceptive and misleading conduct. A class action is underway. This is a case with over 200 applicants and counting. If you are one of those who has been mislead by Reachlocal, get on board now and join the class action. Also spread the word to others whom you know have been clients of Reachlocal. They have the right to know. Obviously, there are more and more clients of Reachlocal have... Read more

Was this review helpful? 28 4

YOU MUST check your distribution details. REACHLOCAL CLIENTS: Check how much you got in Google advertising vs what you paid? If you don't know how to this was the procedure which is not easy. 1. Login to your account 2. On the left side of the screen you’ll see all of your options. Click the + in the REPORTS option to reveal the drop down list of sub options. 3. Click Distribution Details 4. Now click the EDIT FILTERS button to reveal drop... Read more

Was this review helpful? 22 4
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