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Reachlocal Reviews
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Reachlocal Reviews
ReachLocal - Deception and Misleading Conduct
Reachlocal is about to be brought to account for there deceptive and misleading conduct. A class action is underway. This is a case with over 200 applicants and counting. If you are one of those who has been mislead by Reachlocal, get on board now and join the class...
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19 comments
PissedConsumer1797221
#1797221
I’m in. These people need to pay
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ID
Location
Wilkes Barre, Pennsylvania
New Reviewer
Used them in australia, fraudelent claims. keep away
spent over $6000 on social media what a waist of money we have our own anaylitics and we only had 5 clicks to our website
ID
Service
Reachlocal Internet Marketing Service
Cons
- Everthing about this company
Reason of review
Bad quality
Loss
$6000
Preferred solution
Full refund
Worst Company
We signed up in November 2017. We signed up for 4 months SEM, we were inundated with sales calls and wrong numbers. Even after the 4 months, we didn't sign another contract but they kept charging us. Complained several times, tried cancelling, they just kept sending bills. I had to beg to get statistics, reports. Apparently I was able to get online but their sales person never instructed us on how to get them. We have wasted thousands of dollars with very little return on investment. We dreaded when a ReachLocal call came in because we knew it would be garbage. They have no idea what they are doing. Please do not waste your money! We have worked with several companies doing SEM and SEO, this one is horrible!
1 comment
With Company Response
ID
Service
Reachlocal Internet Marketing Service
Reason of review
Bad quality
Spent Thousands of $$$ with nothing to show for it.
Signed up to do a geo-fence campaign with them and was a total disaster and waste of money. NOT ONE SALE FROM THEIR AD CAMPAIGN!!! So when i was getting bad results, I wanted to just cancel..but oh no,m they had my money and there was no way they were letting me cancel. So they put me into some other campaign telling me it would be better...NOPE...I've come to grips with it...I GOT SCAMMED. They through a bunch of numbers at me and tried to say it was my fault. Bottom line, if you want to just throw your money away for nothing give them a call.
ID
Service
Reachlocal Internet Marketing Service
Reason of review
Bad quality
Excellent results however I was lied too by CEO John Mazur who signed me up
I spent over £250,000 with ReachLocal UK The offer and contract was simple, they charged me a 10% management fee on top of whatever I chose to spend with Google on pay per click (my campaign budget) Reach Local Sales Pitch eg – You Spend on Ad £1000 a month + 10% fee The Con They actually KEEP 40-50% of Ad Spend + charge you 10% fee I'm lucky I got my money back. The CEO John Mazur and Sales Director Richard Bray both personally signed me up personally. I have a recording (kept safe) of the Platform Director admitting that ReachLocal have 2x platforms, platform 1 which customer see, this platform shows the customer how and when every penny is spent with Google creating the illusion that ALL your advertising spend (aka campaign budget) is being spent appropriately with Google (Bing etc). Platform 2 (which the customer doesn't see) shows the real spend which is at least 50% less than the customer thinks/believes is being spent on the advertising campaign. Platform 2 which is hidden and ReachLocal deny exists, is vital to ReachLocals business as Google has to audit ReachLocal to ensure it is operating within Googles operating polices, ReachLocal show Google Platform 2, not the customer facing Platform 1. How do you get your money back? Do what I did, it’s very easy. Call up all the sales staff individually and pose as a potential client, ask questions & ask them for customer testimonials…they then brag and tell you their big customers, delighted to name names. Contact every customer and let them know, offer to meet and show them (I met Mercedes who spent £100,000 per month with Reach Local) Reach Local will be delighted to see the back of you. Sadly for the good decent staff at Reach Local UK, by the time they I had spent every day for 2mths contacting their clients, the then CEO Craig Harris made a decision to get rid of me by giving my money back, Reach Local was now losing money as customer left in their droves. Interestingly Craig Harris had come to the UK from Reach Local Australia who had the same problems with customers finding out they had been lied too and weren’t being charged 10% management but rather 50-60%, Craig managed to successfully contain the problem and steer ReachLocal Auz onwards and upwards. Here’s Craig’s contact – Craig Harris Managing Director & C.O.O. Reachlocal Europe BV m: +31 6 ** ** ** ** I though ReachLocal service levels and trackability of pay per click key words using proxy numbers was an excellent service. It’s a shame ReachLocal is dishonest, lies and misleads customers, if they had some integrity there would still be a Reach Local UK today. To be honest Im amazed that ReachLocal is still going in other countries and that customers have not worken up to this Scam. I can confirm that Met Police Financial Crimes Directorate are aware of this Scam Ian Puddick London
2 comments
ID
Service
Reachlocal Internet Marketing Service
Pros
- Ppc trackability
Cons
- Charged me 50 per cent more than they agreed too
Reason of review
Not as described/ advertised
New Reviewer
Resolved: Cheating company
Update by user Jun 15, 2017
There was a misunderstanding which has now been clarified. My digital marketing consultant was able to quickly resolve for me and I’m happy with the campaigns that my consultant is running for me at ReachLocal.
Update by user Jun 12, 2017
it was resoloved
Original review posted by user Jun 10, 2017
Am a Indian astrologer I advertise my business in this company but these people. Cheated me very badly don't trust them Resolved
ID
Service
Reachlocal Internet Marketing Service
Pros
- It was nice
Reason of review
Not as described/ advertised
New Reviewer
Never trust reach local, I was cheated badly
I am a pest controller and paid $1780 to advertise my businesses. And in return I got very big zero. They do not have basic level of honesty and intergrity. Free site like gumtree is far better then Reach local. I strongly suggest anyone to avoid them. Bal 042479****
1 comment
With Company Response
ID
Reason of review
Bad quality
New Reviewer
I have been lied
Reach local told me that they gonna look after my marketing campaigner and force to sign contract. I told them to start contract from 15 of January and filed form , They took payment in December form My credit card. I contacted after my first cycle finished for SEO and google Adwords Then they said that sorry we targeted wrong area. And mean while i was feeling that something going wrong i stop my card. At the end of second cycle they are calling me and asking to pay them . I said give me report what yu have done why i havent got single client . You targeted wrong area thats your problem not mine . I need result . So, Now i am asking them to give me report no response not picking my phone . I really dont know what should i have to do ? Now i came to know there is many people who has cheated from them .
1 comment
With Company Response
ID
Service
Reachlocal Internet Marketing Service
Cons
- Poor performance of work
- Being lied to
- Being misled
Reason of review
Bad quality
Loss
$4500
Not A Good Company
I just do not like this company, don't like the service and have been insulted by my rep. I have added texting to my site, much less money and works better. Their operators in the conversations emailed to me were misleading my clients and making them think they were trying to connect them to me when they were never doing anything of the such. I feel that is very misleading. I say keep looking, better options out there, the text messaging option is much better and allows you to engage your customer and not have other uninformed people talking to them
3 comments
With Company Response
ID
Location
Prescott, Arizona
Service
Reachlocal Customer Care
Reason of review
Poor customer service
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ReachLocal - Seo Service Review from Toronto, Ontario
They forced further cycles of SEO services on my CC when I told them that it wasn't working for me. I was getting called from solicitors than actual customers. I was losing money from their service. The people calling me would sometimes ask useless questions and nothing else. For example, one service I provide is skylight replacements... One person called only to ask,"in my professional opinion, what soap should i buy to clean my skylight". They clearly only care about directing as many people to your website without them be valuable leads. They just want to make sure they get their clicks, so they can have another cycle(another payment from you) I was also paying for a website. The website was designed well but I was paying much much more than I later found out web designers and server actually cost. When I finally got them to stop, they decided to add one more cycle of adwords directing people to my website (website was hosted by them). Coincidentally on the last month of my SEO, my website kept crashing, making the adwords useless, since leads would be directed to a crashed website. They have some very talented people working there but the service also doesn't work for everyone. They also can be very unethical in what they do to you so be careful before hiring them. Stay away from contracts with them. I would never go back to them.
ID
Location
Toronto, Ontario
Service
Reachlocal Seo Service
Reason of review
Bad quality
Piggy backing on existing site
After some time we found that reach local had simply attached their format to our existing website ! the print out of calls read like a preschool play and had as much credibility as the taliban I could have got my 5 year old grandaughter to answer the calls and had more success There has been no follow up as promised no emails or visitation the whole thing seems to be a scam ! once the money is paid they run away to find another victim We were promised increases in sales enquiries and all the other things relevant to their expensive and inefficient program Not happy Jan
1 comment
With Company Response
ID
Location
Brisbane, Queensland
Service
Reachlocal Customer Care
Reason of review
Poor customer service
Loss
$10000
Non-compliant website?
We had ReachLocal call, stating that they had talked to us in January about our website being non-compliant and that we needed to call them back to resolve the issue. First of all, non-compliant with what? We are following all rules as required by the State (i.e. license numbers with advertising, etc.). Secondly, we have never talked to ReachLocal. We aren't sure why they would attempt to start a business relationship with a lie, which is always a precursor to how things may go in the future. After googling them and realizing that they are a marketing firm, we were glad that we've had no contact with them, their reputation is horrid.
3 comments
With Company Response
ID
Location
Houston, Texas
Cons
- Deceptive practices
- Being lied to
Reason of review
Deceptive practices
Worst SEO company possible
Where do I begin with the issues! I needed a new company web site, so after talking with several other companies I decided to go with RL, at a $1700 monthly commitment on my part. We started with web design of our new company pages, I wrote ALL text and sent .wd files over to Robbie Brito at Reach to then send to his outsourced developer. Now, I am a great Mover, but not a copy/text technical writer, but when I got the finished product back 3-weeks later, there were basic grammar errors, spelling errors, when I asked for a picture to be inserted, they literally wrote “insert pic here”, with NO picture. We went back & forth on the web corrections for 2 more months, they never fixed the problems. Then I ran analytics on the site that they built; 112 coding errors, 5 major issues w/ Google capability, numerous +/- keyword issues, and of course, they failed to fix any of these issues. Their sales people (and that’s exactly what they are) lie to your face very easily, but never provide results. I had to hire another company to monitor the web sites issues. It got to the point that I was having WEEKLY status meeting with Robbie Brito / RL Sales, to “fix” the issues. I finally told him that I was spending so much time doing his job, that I didn’t have time to grow my business. Very poorly run company! If you call their Phoenix office, they don’t even have a receptionist, it is all V/M. I ended up canceling my contract with RL, and found a much better company that actually knows what they are doing; Today’s Local Media out of Dallas. Now, RL is holding me hostage and will not take the web site laden with issues/errors down, so Google thinks it’s a duplicate. I have literally had to go to their office and sit for hours at a time to get a response! Horrible company w/ really bad employees! Levi Ferrin Move-U Packing & Moving
ID
Location
Tempe, Arizona
Pros
- Sales people dress nice
Cons
- Service
- Being misled
- Poor performance of work
Reason of review
Damaged or defective
Loss
$6500
Preferred solution
Take your web site down!
New Reviewer
Resolved: Worst Experience Ever
Update by user Nov 20, 2015
They are working with us to resolve the issue.
Original review posted by user Nov 20, 2015
I was running a very successful PPC campaign for an urgent care customer. ReachLocal promised to bring in more business, expand their web presence through their superior technology. It has been a complete disaster. Calls went way down, visits to the urgent care went way down. I gave them access to my Google Adwords account so they could improve the campaign and see the keywords that worked. They never took a look. We were locked into a 12 month contract and they would not let us out. Each month, I'd get a new report showing poor results. I sent graphs showing a 30% decline in web visits. I told them the radius to use instead of covering the entire city. I recommended keywords to cut to be more focused. They ignored my requests. I looked at their budget spending and it was all over the place. Our budget allowed for $70 per day. Some days they were spending $28 - $35 dollars and we had no business. Inexcusable. Date Impressions Visits* Calls Web Events Calls Per Day 30-Apr 10028 297 36 102 0.4 26-May 21443 592 110 145 1.2 19-Jun 26772 811 153 217 1.7 1-Jul 13520 449 84 120 0.9 1-Aug 10720 323 67 87 0.7 1-Sep 22506 888 204 211 2.3 30-Oct 20525 626 182 171 2.0 They'd actually say the call volume was going up. At their best it was pulling 2.3 call per day per urgent care location. That is a horrible track record. The final straw, our poor results dropped to exceptionally poor results. They failed to update the URL's for Google's switch. Google warned about this new format for months. Check out the graph and see how results declined for yourself. We finally got out of the contract early. It was the worst experience ever. Find a local pro who can do PPC better.
4 comments
Resolved
With Company Response
ID
Location
Huntington Beach, California
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Full refund
ReachLocal Is a Premier Global Partner of Google's
ReachLocal delivers fantastic service. I have attended Free Digital Marketing Events at Google's head office with the ReachLocal Team in Toronto. Very knowleagable about Digital Marketing and delivers what they promise. Excellent customer service and quality leads. I do my search campaign with ReachLocal and I also use their tracking software called reachedge. I really like the software as it gives me complete visibility on where my leads are coming from, the phone calls are recorded and I get email notifications about my leads daily. Reachlocal is a full service Digital company and my rep manages my marketing we have monthly meetings. her responses are quick.
1 comment
ID
Location
Toronto, Ontario
Service
Reachlocal Customer Care
Pros
- Great service and reachedge software
Reason of review
Good quality
New Reviewer
Talk Big with Zero Results
My campaign with ReachLocal has started from Sep 02, 2015 and have paid for two cycles till date. As the campaign is supposed to bring me more business and increase the traffic and the phone ringing but unfortunately your campaign did not add any revenue to my business in last 35 days. Here is the full story : I used to run my own campaign with Google directly and was getting over 10 corporate clients every month which add revenue to my business over $20,000 every month. Which was fairly discussed and mentioned to Kail Schofield and I was told that ReachLocal will bring more traffic to my business with low CPC and generate more revenue to my business and when ReachLocal is ready I have to stop my campaign with Google. I stopped my campaign on Sep 03, 2015 with Google on the request of Kail and gave full opportunity to Reach Local to bring the business in for me. Unfortunately Reach Local did not bring me any business call which can generate me revenue in 20 days. As I was losing business in the open market and decided to go back to my own campaign on Sep 23, 2015 and my campaign started generating the business at the very next day and I was back on the track. From Sep 23, 2015 to Oct 06, 2016, in just 14 days I have got clients over $10,000 from my own campaign and Reach Local campaign still did not generate any revenue for me. On Sep 29, 2015 Kail and one of his marketing manager came to see me to discuss the campaign we decided to do some changes in the campaign but it has been one week and still no positive results came up. I don't know what is your marketing strategy but I am losing business if I depend only on your campaign. I have paid $3,360 ($3200 + $160 GST) to ReachLocal for two cycles and it did not generate me business for even $1 till today. Please look into the matter and cancel my contract with no cancellation fees and refund the amount paid for nothing. Ramneek Trehan Trehan & Company - Edmonton
3 comments
With Company Response
ID
Location
Edmonton, Alberta
Cons
- You feel ripped off
- Poor performance of work
Reason of review
Bad quality
Loss
$11100
Preferred solution
Full refund
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Reachlocal
We're sorry to read this. A positive client experience is our top priority, which is why we have an easy-to-reach customer support line listed on our website and an easy 30-day cancellation policy that's outlined in our Terms & Conditions.
We apologize for your experience and invite you to reach out to us to further discuss this by calling us at (877) 525-6084 or emailing clientcare@reachlocal.com. Thank you.