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They forced further cycles of SEO services on my CC when I told them that it wasn't working for me. I was getting called from solicitors than actual customers. I was losing money from their service. The people calling me would sometimes ask useless questions and...
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Company wrote 0 public responses to the review from Sep 18, 2016.
2.0
#921043
hot air and bottomless promises. all the reps make the same assurances which go nowhere. I even had the sales director and MD in the UK based Reach Office so called working on my complaints. Rest assured sir we will call you back following an investigation into this....
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Company wrote 0 public responses to the review from Aug 08, 2015.
PPCClaim
PPCClaim

Hi Give us a call we could probably help you claim your money back from these people. We have been helping other clients.www.ppcclaim.co.uk All the best

1.0
Hoddesdon,England
I didn't like
  • You feel ripped off
#679442

With Official Company Response

The reason you had poor results is not click fraud it is simply Reachlocal keep 60% of the entire spend for themselves. Its impossible for any company to be adding value managing a self service product like Google Adwords with this sort of markup. Their reports only...
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Company wrote 1 public responses to the review from Mar 17, 2015.
ReachLocalCares
ReachLocal Response

Your marketing budget pays for more than just clicks on your ads in Google. It also includes access to and use of our technology and experienced marketing team to drive ROI in...

#609651
They don't provide what adwords they use and importantly how much is spent and where. They could not give me a breakdown of where my money is going. A few months after cancelling my agreement, the sales rep (who was recently sacked) told me a secret- REACH LOCAL TAKE...
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Company wrote 0 private and 1 public responses to the review from Jul 29, 2014.
ReachLocalCares
ReachLocal Response

The amount of your budget used to purchase media varies from campaign to campaign. Additionally, your budget pays for more than just clicks or calls. Learn more about the full...

Anonymous
TransparentSEM

They pocket 50% and even more depending on the keywords. They allege that this is actually savings that result from optimizing campaigns and getting quality scores. That's a f...

#515826
Reach Local, translated means - A JOKE, TOTAL RIP OFF !!! You have been warned. We are a mom & pop HVAC company that doesn't have $10,000's for advertising. We donated $2000 to Reach Local for NOTHING. To some this is pocket change, no big deal but all we got was...
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Company wrote 0 private or public responses to the review from Feb 08, 2015.
Anonymous
Never again

Same here. Only we used them for way too long. Should have gotten out sooner, but I kept holding out hope. We even increased our budget at the suggestion of our rep. Lack of c...

1.0
I didn't like
  • Being lied to
  • Being misled
#592237

With Official Company Response

I've been using Reach Local for several years now. I did get decent results in the beginning. Now that the volume of calls have dropped considerably, they claim it's because of the competition in my business and I should increase my monthly budget (we also have a...
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Company wrote 1 public responses to the review from Sep 30, 2014.
ReachLocalCares
ReachLocal Response

Competition in the local markets is always growing. We stand by how we provide value to our clients. Learn more about this here: bit.ly/1Ew4ohJ. For additional comments or con...

Anonymous
EX FOUNDER

WHY BECAUSE THEY INCREASED THEIR PROFIT MARGINS:Check how much you got in Google advertising vs what you paid? If you don't know how to this was the procedure which is not eas...

#540442
Signed up for ppc with Reach Local, the ad experts.HA did not know anything about my services ,just put ads together and let them run.Asked for cost and breakdown of keywords was told they don't do that.Spent 1000.00 for 6 web visits. Buyer beware. They will promise...
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Company wrote 0 private and 1 public responses to the review from Dec 04, 2014.
ReachLocalCares
ReachLocal Response

Your budget pays for more than clicks and calls. To learn more about how ReachLocal delivers value to our clients, click here: bit.ly/1Ew4ohJ. For additional comments or conce...

Anonymous
Jeff

They are a bad company overall. From what I understand, there are as many unhappy employees as there are customers. Take a look at their stock. It's really does paint a dis...

2.0
#565685
Signed up for a Reach a Local, they told me the service would be $50 month and the rest of the money would be for ads. 3 months later I had maybe 10 calls. Also the other crime they commit is listening in on who ever calls you from there ad. Is this legal. They do not...
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Company wrote 0 public responses to the review from Oct 03, 2014.
Anonymous
Sorry you had a bad experience

All of the phone calls state in the beginning "this call may be monitored for quality assurance purposes". So yes, it is legal, as they are notifying the end user. The terms a...

Anonymous
Taffy Lewis

You paid $50 a month for 3months and you say you had 10 calls - yet your complaining. How much did you make from the 10 calls. Surely you must have had 2 or 3 clients or cust...

#541960
I wrote very specific add and developed landing page and offer page(at considerable expense) vs using my website which was recommended by Reach Local rep,because wasn't as specific as landing page with call to action.Point being my add has not been used and they are...
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Company wrote 0 private or public responses to the review from Feb 01, 2015.
Anonymous
Savanah

How can you be reached? I work at ReachLocal, and would like to assist in getting this fixed for you.

1.0
I didn't like
  • Being misled
#589531
Try to log into your Reachlocal account and follow the following steps and report back how little was actually spend on Google's advertising. I only got 35% spent when i thought it was 90%. Accessing your “MEDIA SPEND” report in your Reach Local Account Accessing your...
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Company wrote 0 public responses to the review from Mar 18, 2015.
#609801